Privacy Policy

Hey Charlie Charters respects your privacy and protects your personal information in line with the South African Protection of Personal Information Act (POPIA) and, where applicable, the EU/UK General Data Protection Regulation (GDPR).

We collect only the personal information needed to take and manage your booking — for example your name, contact details, group size and any dietary or accessibility requirements. We do not sell your personal information.

We process your information for the purposes of confirming and running your charter, communicating with you about your booking, accounting and record-keeping, and meeting our legal obligations.

Booking contact details may be shared with our payment processor, the skipper and crew handling your trip, and authorities where required by law (for example passenger manifests or safety compliance).

We retain booking records for as long as reasonably required for legal, tax and operational purposes, then delete or anonymise them.

You may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To exercise these rights, contact us using the details on the Contact page.

REQUIRED: confirm the appointed Information Officer and a dedicated privacy contact email before publishing.

• Lawful basis: performance of a contract (your booking) and legal obligation.
• Cross-border: confirm whether any data leaves South Africa and document transfers.
• Cookies/analytics: confirm which analytics tools are used and disclose them.